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FAQs

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome. Credit cards may also be used. We accept Visa, Master Card and Discover. For more information, please see our Payment Policy.

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

You will be notified by phone when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Testimonials

What a wonderful surprise to be notified that our car was ready for pickup after only four days in your shop. The staff is very professional and reflect a great sense of service and respect for the customer.

Joel P. Winchip

You have been absolutely amazing. Thanks for the quick turnaround and for the constant updates. :)

Toney Romero

Thank you for the wonderful service you provided. Happy Holidays!!!!

Tomika Nibbs

I would certainly use you again if necessary. Hope not, but you did great job!

Frank Grier

My car looks beautiful and the repairs were completed sooner than estimated. Dropping my car off and picking it up was simple and pleasant because Wanda is awesome. Thanks for all you guys do!

Cynthia Goss

COVID-19 Procedures

In these uncertain times, everyone’s “usual” is anything but usual. Please know that we are continuing to monitor the evolution of COVID-19 in our communities and our utmost concern is for the continued safety and wellbeing of our staff and you: our valued customer.

 

Auto Repair has been deemed by federal and local governments as an “essential service”.  Paint and

body repair falls under this umbrella, thus we remain open and ready to serve you.

 

Now may be a great time to bring your car in for the repair that you couldn’t fit into your schedule previously. We have a full staff on-hand at all of our locations and now offer additional services to aid in preventing exposure during the repair process:

  • We will arrange for pick-up and/or delivery of your vehicle so that you never have to leave the comfort and security of your home.
  • Interior common spaces such as car seats and steering wheels will be covered with protective plastic while your vehicle is in our shop.
  • The interior of your vehicle will be chemically sanitized before it leaves our shop.
  • Our commitment to your satisfaction is still guaranteed. We work closely with your insurance provider, keeping you informed along the entire process and are solely committed to your satisfaction and safety.

Thank you for your business and please be safe in this time of uncertainty.

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