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Tips for Purchasing a Used Car

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May 19, 2015

I was recently in the market for a pre-owned vehicle and was shocked at the number of vehicles that had prior collision repairs even though they had a “clean history”.  Follow my tips for purchasing a used car, so you won’t get fooled. What some folks may not know is that you can avoid these collision damage reporting agencies by simply paying for repairs out of pocket. We at the body shop don’t report losses – your secret is safe with us. These losses are reported somewhere else down the line in the claims process.

Before you even set foot on a used car lot, do a little research online using a site like Cars.com or Edmunds. Once you’ve found a couple of cars that rate well and meet your needs, then it’s time to go shopping.

When I set out to find a vehicle, I had no intention of choosing one that was clear of collision damage. I am confident in the abilities of modern collision repair methods. What I didn’t expect to find was 7 of the 8 cars I looked at had poor-quality repairs. My experience spanned two evenings following work so I was viewing cars in poor lighting – not the best idea but unavoidable sometimes for those of us with busy schedules.

Front-end damage is the easiest to spot since there are more parts to deal with than a side or rear impact. I handled my inspection like I would a pre-delivery inspection at the shop. I cranked the vehicle, turned on all the lights, the A/C and the radio, rolled windows up and down, locked and unlocked the doors. I checked the instrument panel after a few seconds to make sure no trouble lights stayed on and then I exit the vehicle. If you are paying attention, you will notice I didn’t pop the hood or the trunk. This can be done before entering the vehicle but I like to give it time to warm up so I will get everything running first. Next I walk around the vehicle paying special attention to hood/fender/front bumper/headlamp gaps at the front end and trunk/quarter panel/tail lamp/rear bumper gaps at the rear. Once I am satisfied, I open the front door again and pop the hood and the trunk, once again checking to make sure that no dash warnings have appeared. The A/C should be blowing cold by now so I switch to heat. I open and secure the hood prop rod (if equipped) and check the headlamp mounting areas as well as the back of the headlamps (if accessible). I’m looking to make sure the headlamps are secure and that if there are any decals, they indicate that they are the same brand as the vehicle. If they have a different manufacture name or say “Made in China or Taiwan” they could be aftermarket, which means they have been replaced – likely to collision damage. Using the flashlight on my phone I shine into the dark crevices to look for leaks or fluids that are puddling.  Look for broken paint on edges or kinks and you any bare metal or welds on structural pieces. There are a hundred and one things I am looking for but primarily I am comparing one side to the next, looking for things that don’t belong. Is something in the engine compartment shinier or duller than its surrounding components? How does the engine sound inside the compartment? When I am satisfied, I close the hood and return to the driver seat. The inside of the car should be an oven by now. I am preparing to check out the rear so I once again inspect for warning lamps and shut the vehicle down. I don’t want to be sucking on exhaust fumes during my inspection of the rear.

I pop the trunk, which should release nicely, some trunks simply release, some swing open. Lift the floor mat and you should see a nice, clean bead of seam sealer where the rear floor meets the rear body panel. Rarely should you find brush marks or lumpiness here, definitely no hammer marks. Satisfied, I return the spare cover and move on.  ost vehicles will have fasteners holding a panel covering the inside of the tail lamp. If you cannot remove this yourself, ask the salesman to have someone remove this cover. It will expose an area commonly damaged in a rear impact. Again, it should have clean, round holes for mounting the tail lamp and have nice, clean seam sealer applied. Reamed out holes, and bare welds are signs of improper repairs. After checking both sides, if I am satisfied I gently close the trunk which should secure easily. If I am confident that I can get back up, I now lay on my back and wedge my noggin up under the bumper to inspect the rear frame rails and the exhaust. Another idea here would be to ask the salesman to have the vehicle placed on a lift for inspection. Being the strapping young lad I am, I wallow on the asphalt and inspect. It is very important now that the vehicle be turned off as it may impair me from ever returning to the world of the upright. Frame rails can be covered by exhaust components or splash shields but are visible on most vehicles. Again, you may have to ask the salesman to have someone remove some plastic shields (most easily done on a lift).

Lastly, I walk around the vehicle once more letting the light hit body lines. Check door gaps, open and close them. Grab the edge of the door and shake it, you shouldn’t hear anything rattle. If you’ve made it this far, the prospects are good. I wont get into the test drive, it’s a whole other can of worms, but after moving the vehicle, stop and get out. Check the ground for fluids. You shouldn’t find anything more than say a puddle of water from condensation. If you do notice a puddle, dip your finger in it. It should be colorless and odorless.

Best advice – have a vehicle inspected by a mechanic before purchasing. If you must – try your own inspection. Happy hunting!

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FAQs

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome. Credit cards may also be used. We accept Visa, Master Card and Discover. For more information, please see our Payment Policy.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

When will my car be complete?

You will be notified by phone when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Testimonials

What a wonderful surprise to be notified that our car was ready for pickup after only four days in your shop. The staff is very professional and reflect a great sense of service and respect for the customer.

Joel P. Winchip

You have been absolutely amazing. Thanks for the quick turnaround and for the constant updates. :)

Toney Romero

Thank you for the wonderful service you provided. Happy Holidays!!!!

Tomika Nibbs

I would certainly use you again if necessary. Hope not, but you did great job!

Frank Grier

My car looks beautiful and the repairs were completed sooner than estimated. Dropping my car off and picking it up was simple and pleasant because Wanda is awesome. Thanks for all you guys do!

Cynthia Goss

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